Payment Policy

This Payment Policy explains the payment methods we accept and what to do if a payment is declined or fails. By placing an order on our website, you agree to this Policy and our Terms of Service.

(1) Accepted Payment Methods

We currently accept the following payment methods at checkout:
  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Google Pay
  • Apple Pay
  • JCB
Available payment methods may vary depending on your country/region, device, browser, and checkout configuration. The payment options displayed on the checkout page are the payment methods currently available for your order.

(2) Payment Processing

All payments are processed securely through trusted third-party payment service providers. We do not store or have direct access to your full card number, CVV, bank account details, or payment authentication credentials on our servers.

(3) When You Are Charged

Your payment method will be authorized and charged at the time you place your order. Your order will only be confirmed after the payment has been successfully authorized and processed. If the payment fails or is declined, the order may not be completed.

(4) Common Reasons a Payment Fails

A payment may be declined or fail for reasons including, but not limited to, the following:
  • Insufficient funds or the payment method has reached its limit.
  • Incorrect payment information, such as card number, expiration date, CVV, billing address, or ZIP/postal code.
  • Bank security checks or authentication requirements were not completed.
  • Card restrictions, including online transaction limits, international transaction blocks, or expired cards.
  • Technical or network issues during checkout.
  • Fraud-prevention checks triggered by the payment provider or issuing bank.
  • PayPal account issues, such as funding source problems, account limitations, or PayPal review.
  • Mobile wallet issues related to Apple Pay or Google Pay device setup, verification, or authorization.

(5) What to Do If Your Payment Fails

  • Check your payment details carefully and try again.
  • Use another payment method if available.
  • Contact your bank or card issuer to confirm the transaction was not blocked.
  • Complete any required verification or authentication steps prompted by your bank or payment provider.
  • Try a different browser, device, or network if the checkout page encounters technical issues.
  • For PayPal, Apple Pay, or Google Pay, please verify that your account or wallet is active and properly configured.

(6) Duplicate Charges and Pending Authorizations

If a payment attempt fails, you may see a temporary pending authorization on your account. This is not a completed charge and will usually be released automatically by your bank or payment provider within their normal processing timeframe. If you believe you were charged more than once for the same order, please contact us at info@hitfta.com and include your order number and any relevant payment details.

(7) Currency and Pricing

All prices displayed on our website and at checkout are shown in Euro (EUR), and payments are accepted in Euro (EUR). Your bank, card issuer, or payment provider may apply currency conversion rates, processing charges, or foreign transaction fees, which are outside our control.

(8) Chargebacks and Payment Disputes

If you experience any issue with your payment or order, please contact us first at info@hitfta.com so we can try to resolve the matter promptly. In the event of a chargeback or payment dispute, we may submit relevant order records, transaction details, customer communications, and delivery or tracking information to the payment processor or issuing bank for review.

(9) Contact

If you have any questions about payments or encounter checkout issues, please contact us at info@hitfta.com.